Need a hand with your website?
Email us or open a ticket and a person replies within one business day — usually the same day. Tell us your domain and what went wrong, and we’ll take it from there.
Fastest: open a ticket
Sign in and open a ticket. Everything stays in one thread, so nothing gets lost between emails.
Include: your domain name and what you need help with — for example “my contact form isn’t sending” or “my site is showing an error.”
Email us instead
Prefer email? Write to support@siteonthego.com and a person will answer — replies within one business day, Monday to Friday.
If your site is going live over a weekend, tell us in your message and we’ll cover launch-day support.
Hours
- Monday–Friday, 9am–6pm UTC.
- Launch-day support available over the weekend — just say so in your ticket.
Quick answers
How fast is my site built?
Your first live draft is built in under 5 minutes. Most sites go live the same day you sign up.
Can I try it before paying?
Yes — a 2-day free trial with no card required. If it is not right for you, nothing is charged.
How do I cancel?
From your client area, at any time. No phone call, no retention script, no notice period.
Can I move my site somewhere else?
Yes. On an agency plan the finished WordPress files are yours to export and host anywhere.
I forgot my password.
Use the reset link on the sign-in page and check your inbox, including spam. Still stuck? Email us and we will reset it for you.
Can agencies use us quietly?
Yes — the agency program is fully white-label. Sign up for an agency plan and build client sites under your own brand.